Product support sales representatives (pssrs)
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Product Support Sales Representatives
Product support sales representatives are qualified engineers that are trained specifically to serve as advisors for you as a customer.
The PSSR will visit your sites and machines frequently and provide you with suggestions and solutions to help you achieve maximum up-times with your equipment. These visits are free of cost. The PSSR can also assist you with:
- Technical Analysis Inspection Programs (TA1).
- Program (SOS Program).
- Custom Track Service (CTS).
In addition to supporting the customer with Caterpillar solutions, they are responsible for coordinating with colleagues in Parts, Service and Equipment Management divisions to effectively meet those customers’ needs.
PSSR
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